At Picktoo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
Overview
This Return & Refund Policy applies to all orders delivered within the United States. Our goal is to provide a fair, transparent, and hassle-free shopping experience.
30-Day Return Policy
- Returns accepted within 30 days of delivery.
- Items must be unused, unassembled, and undamaged.
- Products should be returned in their original packaging or good condition.
- Return requests must be submitted within 30 days of delivery.
- Approved returns should be shipped within 30 days.
Non-Returnable Items
- Used or damaged products.
- Personalized or custom-made items.
- Gift wrapping or additional service charges.
- Items returned without prior approval.
These limitations do not affect your rights if the item arrives damaged, defective, or incorrect.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, we'll gladly provide a replacement or full refund.
- Provide clear photos or a short video.
- Include your order number.
- Provide a brief description of the issue.
- A free prepaid return label will be provided if applicable.
Return Shipping
- Our Error: Free return shipping with a prepaid return label.
- Customer Change of Mind: Customer is responsible for return shipping costs.
How to Return
- Contact our support team.
- Receive return approval.
- Print the prepaid return label (if applicable).
- Pack the item securely.
- Attach the return label.
- Ship the package using your preferred courier.
Refund Process
- Your return will be inspected upon arrival.
- Refunds are processed within 10 business days.
- Refunds are issued to the original payment method.
- Bank processing times may vary.
Customer Promise
Our goal is to make every return simple and fair. If you have any concerns, our support team is ready to assist you within 24 hours.
Contact Picktoo
Address:
2920 E Joppa Road
Parkville, MD 21234
United States
Email:
contact@picktoo.store
Phone:
+1 (202) 459-7127
© 2026 Picktoo. All Rights Reserved.